Introduction
At Hotel Porfyron we take great care to provide you with the best and most helpful information through our websites and invite and advise all our visitors, guests and customers to carefully read and understand the terms and conditions set out therein before finalizing their bookings.
Third-Party Websites
If you choose to leave our website via links to other third-party websites, including those of advertisers, our Privacy Notice or these General Booking Terms will no longer apply. We are not responsible for the terms and conditions or terms of use or privacy policies of those third-party websites, cookies, pixel tags and other similar technologies that they may use on their websites. As we have no control over such third-party sites and resources, you acknowledge and agree that Hotel Porfyron is not responsible for the availability of such third-party sites or resources, and that Hotel Porfyron does not endorse or is responsible or liable for any content, advertising, products, or other materials on or available from such third-party sites or resources.
General Booking Terms and Conditions
Your reservation and the accommodation agreement made with our hotel (whether made by you directly with our Hotel or via a third party such as a travel agent) will be subject to these General Terms and Conditions (the General Booking Terms). When you make your booking/reservation, whether online or by telephone or by email, you will be deemed to have read, understood and accepted these General Booking Terms and the Louis Hotels Group Privacy Notice.
If you make your booking/reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Hotel Porfyron has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Hotels website (Terms of Use) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Hotel.
Reservations and Online Bookings
The hotel will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided. However, it reserves the right to provide alternative services of at least an equivalent standard at no additional cost to the guest.
The guest is not entitled to assign the booking to any third party nor utilize the hotel’s facilities, other than for the purpose of accommodation. The hotel reserves the right to pass on to the guest any additional costs incurred by it in respect of goods and services requested during the guest’s stay or caused by the guest not adhering to the agreed times for services.
Eligibility
You must be at least 18 years old, or the minimum age to enter into a contract as required by applicable law (if younger than 18), in order to make a reservation or complete a purchase through our websites or any other booking channel. For the avoidance of doubt, any persons aged 18 years or younger must be accompanied by a parent or guardian for the duration of their stay in any of Hotel Porfyron.
Individual Bookings
Bookings/reservations are only undertaken by providing a valid debit/credit card details subject to our payment Policy. Bookings/reservations cannot be guaranteed without a valid credit/debit card. If it is not an online booking, a reservation form will have to be completed and send to the Hotel. The Hotel will send you the confirmation of reservation by e-mail or by fax with a booking reference number. The booking reference number has to be provided at the Hotel for check –in. A non-compete non-confirmed reservation form does not constitute a reservation.
Before confirming a reservation or purchase, we will provide you with a total price for the requested room and nights, together with the charges for any additional products or services you may have added.
Group Bookings
All Group Bookings are subject to different agreed conditions. For more information on Group reservations please contact Reservations at the hotel (Contact Us).
Online Bookings
On completion of an online booking process the online booking platform service will transmit an online confirmation of your booking; subject to any additional terms provided at the time of booking. An online booking is only valid when a booking number has been issued. Hotel Porfyron may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Promotion /Offers
All promotions/offers are subject to availability at the time of reservation. Offers are not valid in conjunction with any other offer. Special offers or promotions may have additional terms and cancellation conditions specific to the offer. You are advised to check these thoroughly before completing your booking.
All bookings: Any agreement for the reservation or booking of a room and/or the purchase of any products or services will be formed only when a confirmation and/or voucher is received from the Hotel, either by email or fax.
Room Prices & Rates
Rates are per room, per night, vary by arrival date and/or length of stay, and do not include, gratuities, or government imposed taxes, service charges, levies or surcharges, unless otherwise noted. All rooms, products and services offered by Hotel Porfyron are subject to availability at the time of booking or purchase.
No guarantees are made, of any kind, that the rates and/or room or hotel facilities will be available at the time of booking/reservation until a booking/reservation is confirmed.
Each room rate quoted has specific conditions relating to the occupancy of each room and specific cancellation policy applies to each room quoted.
Payment Policy
It is necessary for a room reservation/booking to be secured a guest to provide a valid debit/credit card details. Hotel Porfyron accept only credit card guaranteed reservations. The credit/debit card used for a booking must be presented at the time of check-in at the Hotel. The debit/credit card provided may then be used by the Hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
We accept Visa, Master Card, only, valid until the date of departure from the Hotel. For online bookings the debit/credit card details will be passed directly to the Hotel to guarantee your booking subject to our Privacy Notice . Rooms booked with an invalid credit card are subject to immediate cancellation. In case you are paying for someone else, please get in touch with our Reservations prior to the arrival of the guest/s.
For Refundable bookings, guests may be charged a deposit which will be refunded if the reservation is cancelled within the cancellation period of the specific booking. If the total amount of the reservation is not paid before the guest/s arrive/s at the hotel, then the hotel will charge the remaining balance of the reservation on the guest’s credit/debit card upon check-in.
For Non-refundable bookings, the total value of the booking is charged on your credit card upon reservation. Failure to provide a valid credit/debit card detail for the booking will result in an automatic cancelling of the booking.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
Cancellation /Changes Policy:
Cancellation and changes policy varies amongst Hotel Porfyron, as each room rate may have different rates policy and sometimes depends on the stay period. We strongly recommend reading carefully the cancellation
Our cancellation policy is the following :
For cancellations up to 21 days prior arrival no fees apply.
For cancellations between 21 to 5 days prior arrival, the 100% of the 1st night will be charged.
For cancellations between 5 to 2 days prior arrival, 50% of the total reservation amount will be charged.
In case of no-show, early departure prior to the scheduled or cancellation 48 hours prior to the arrival, 100% of total reservation amount will be charged as cancellation fee.
Credit/Debit Card Pre- authorisation Upon Arrival:
Upon arrival at the hotel, a pre-authorisation of your credit/debit card may be required before a reservation/booking can be checked in. This is as to guarantee that you can cover the cost of any bar, restaurant and room service charges and/or other incidentals which are charged to the room account and/or for any unpaid balance.
Damage Costs payment:
The hotel reserves the right to charge the guest’s credit/debit card to cover the cost of any accidental/intentional damage to the room or any part of the hotel premises; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.
General Hotel Accommodation usage Rules
Check In / Check Out
As our general policy, check in is from 2 pm on the date of booking and departure is before 11 am on the date of departure, however please read the check-in/check-out policy of your booking on the booking engine as exceptions may apply.
Arrival and Departure
It is a guest’s responsibility to obtain a valid visa (where required) and comply with any applicable immigration laws for your entry and stay at your destination. Please ensure you have a valid passport for the duration of your trip. Guests may be asked to complete a registration form and provide proof of identity (including photo identification and nationality upon check-in). Unless otherwise agreed by the hotel, the guest who made the reservation through our website must be present to check-in.
Child Policy Charges
0-1.99yo: Infants – Free of charge
2-11.99yo: Children – Discount
Special Needs/Requests
Any special needs or requests must be notified in writing in advance. No guarantees can be made in relation to any special requests. Until specific confirmation is issued for any special request, such request cannot be guaranteed.
AMEA / Special needs Guests
Accessible rooms with facilities for AMEA /special needs guests are very limited in our Hotel. Please check availability and contact us before you make any reservation.
Cots
Cots are available but are booked on request. Please, check with the hotel when the booking is complete.
Smoking
Smoking at Hotel Porfyron is only restricted to smoking areas, if allowed by applicable law. Hotel Porfyron strives for a smoke free environment. Smoking rooms are not available. Those not complying with the smoke-free law, will be committing an offence against the law and maybe reported to the competent authorities. We kindly request you to respect the law and abstain from smoking in the Hotel.
Pets
Pets, generally, are allowed to accompany guests at the hotel between specific booking periods. There are special terms regarding the pets in order to make a booking. Please notify us in advance about your pet so we can provide you with our pet rules. A booking without a pet permission can be cancelled by our hotel. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
Use of fireplace
The use of the room fireplace is permitted but we need to know beforehand, please notify us after making your reservation.
The fireplace is only in use between the winter period of November till March.
Additional cost may be charged for the use of the fireplace due to cleaning and wood costs, so contact us before your booking for more information.
Damage by Guests
In the event of malicious, wilful or negligent room or other property damage, Hotel Porfyron reserves the right to charge the amount of any loss sustained by it, including business interruption losses to the credit/debit card of the registered guest. Where payment by the guest was made by means other than credit/debit card, Hotel Porfyron will pursue the matter through appropriate legal forum and competent courts.
Guests Conduct
By making a booking and staying at the Hotel you are agreeing to be bound by these General Booking Terms and any rules of conduct applicable at the Hotel as set out herein or may be applied from time to time during your stay at the Hotel. The Hotel reserves the right to refuse access or eject without prejudice any persons, who it considers objectionable.
Health and Safety
The hotel is subject to local regulations, including those relating to fire precautions, natural disasters and evacuation of buildings. All guests must read and familiarise themselves with health and safety information at the hotel and in their rooms.
Prohibited Items:
The following items are not permitted in Hotel Porfyron premises:
Animals of any kind, without the beforehand agreed permission.
Flammable, explosive or otherwise hazardous materials
Objects emitting a foul odour
Unregistered firearms or other weapons
Objects of an unusually large size or in unusually large quantities
Articles related to use in gambling, prostitution, smuggling or other illicit acts
Illegal drugs or other articles, the possession of which is prohibited by applicable laws.
Hotel Porfyron reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
Photography Policy
Any images clicked at the property or taken from our websites/social media accounts may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by Hotel Porfyron. For more information please Contact Us.
Contact us
Reservation enquiries
If you have any questions about your room reservation, or would like to change a reservation, to the extent permitted, then please contact us by calling or by email.
For general Hotels Information you may contact porfyron.hotel@gmail.com